Terms & Conditions

1. Company Information

These Terms and Conditions govern the sale of goods through the Rex Wholesale website and apply to all orders placed with us. Rex Wholesale is the trading name of Veeha Ltd, a company registered in England and Wales under Company Number 11880826, with its registered office at 35 Kingshill Avenue, Harrow, England, HA3 8JT.

Throughout these Terms, references to "Rex Wholesale", "we", "us" or "our" mean Veeha Ltd trading as Rex Wholesale. By accessing this website, creating an account, or placing an order, you agree to be legally bound by these Terms and Conditions.

2. Definitions

• Buyer / Customer / you / your — the business entity purchasing goods from Rex Wholesale.
• Goods — all products supplied by Rex Wholesale.
• Order — any request submitted by the Customer to purchase Goods from Rex Wholesale.
• Website — the Rex Wholesale online platform at www.rexwholesale.co.uk.
• Working Day — any day other than a Saturday, Sunday or public holiday in England.
• Contract — the legally binding agreement formed between Rex Wholesale and the Customer under these Terms.

3. Business Customers Only

Rex Wholesale supplies Goods strictly on a business-to-business (B2B) basis. By registering for an account and placing an Order, you confirm and warrant that you are acting in the course of a business, trade, profession or commercial activity; that you are authorised to enter into legally binding agreements on behalf of the business you represent; and that all information you provide is accurate, complete and up to date.

Rex Wholesale does not sell Goods to consumers for personal use. Any Order placed by an individual acting outside the course of business may be refused, cancelled or rejected at our sole discretion.

4. Account Registration

You are responsible for ensuring that all registration details are accurate and complete, maintaining the confidentiality of your account credentials, restricting access to your account, and promptly notifying us of any unauthorised use of your account.

We reserve the right to suspend, restrict or terminate any account without prior notice where we reasonably believe false or misleading information has been provided, these Terms have been breached, or fraudulent, unlawful or suspicious activity has occurred.

5. Orders and Contract Formation

All Orders submitted through the Website constitute an offer by the Customer to purchase Goods. Submission of an Order and receipt of an automated acknowledgement email do not constitute acceptance of that Order. We reserve the right, at our sole discretion, to accept or reject any Order, limit quantities ordered, request additional verification, or cancel an Order due to pricing errors, stock shortages, suspected fraud, or any other legitimate business reason.

A legally binding Contract only comes into existence once the Goods have been dispatched to the Customer. Until dispatch occurs, Rex Wholesale has no obligation to supply the Goods.

Customer Cancellation of Orders: once an Order has been accepted for processing, the Customer may not cancel, amend, suspend or postpone it without our prior written consent. Where we agree to a cancellation, we may recover all reasonable costs incurred as a result, including administrative costs, payment processing fees, packaging costs, storage charges, courier charges, and costs relating to Goods specifically ordered, reserved or prepared for the Customer. Any approved refund is subject to these deductions.

6. Product Availability

All Goods are offered subject to availability. Stock levels shown on the Website are indicative only and may change without notice. If Goods become unavailable after an Order is placed, we may cancel the affected item(s), amend the Order following consultation with you, or issue a refund for any unavailable Goods that have been paid for. Product images, descriptions, packaging and specifications on the Website are illustrative only and may vary from the actual Goods supplied.

Product Specifications and Changes: we may amend, update, discontinue, substitute or modify the specifications, packaging, labelling, dimensions, product codes, barcodes, branding or other characteristics of any Goods without prior notice, provided this does not materially alter their essential nature or intended purpose. Minor variations between images, descriptions and the actual Goods supplied do not constitute a defect or breach of contract, and we are not liable for loss or damage arising solely from such changes.

7. Pricing and VAT

All prices on the Website are shown in Pounds Sterling (£ GBP) and are exclusive of VAT unless expressly stated otherwise. Applicable VAT is calculated and added at checkout based on the delivery address and prevailing UK legislation. We take reasonable care to ensure prices are accurate, but where a pricing error is identified, we are not obliged to supply Goods at the incorrect price and may cancel the affected Order, contact you with the correct price, or offer you the chance to reconfirm the Order at the correct price.

8. Payment Terms

Rex Wholesale operates on a strict advance payment basis. Payment in full must be received and cleared before any Goods are dispatched. Accepted payment methods include Bank Transfer and PayPal. We do not offer credit facilities unless expressly agreed in writing by an authorised representative of the Company.

Where payment is declined, reversed, disputed or otherwise unsuccessful, we may suspend processing of the Order, withhold dispatch of Goods, and/or cancel the Order without liability. Ownership of Goods does not pass to the Customer until full payment has been received.

No Set-Off or Withholding of Payment: the Customer must pay all sums due in full, without deduction, withholding, set-off, counterclaim or abatement, unless required by law or agreed in writing by an authorised representative of Rex Wholesale. Any dispute relating to Goods or services supplied does not entitle the Customer to delay, reduce or withhold payment.

9. Delivery

We currently deliver Goods within the United Kingdom only. Delivery dates and times are estimates only and not guaranteed; time is not of the essence in relation to delivery. We are not liable for delays caused by circumstances beyond our reasonable control, including courier delays, adverse weather, strikes, shortages, transport disruption, governmental action, or other Force Majeure events.

Risk in the Goods passes to the Customer upon delivery to the address specified in the Order. Delivery is deemed to have taken place when the Goods are delivered to that address or signed for by the Customer or anyone reasonably appearing to have authority to accept delivery on the Customer's behalf. The Customer is responsible for ensuring suitable arrangements are in place to accept delivery; where delivery cannot be completed for reasons attributable to the Customer, we may charge for any additional delivery, storage, handling or administrative costs incurred.

Delivery Delays: delivery dates and timeframes are estimates only and are not of the essence of the Contract. Provided we have used reasonable efforts to fulfil the Order, the Customer is not entitled to reject the Goods, cancel the Order, refuse acceptance, or claim compensation or damages solely as a result of a delivery delay, and we are not liable for any direct, indirect or consequential losses arising from such delays.

10. Inspection of Goods and Claims

The Customer must inspect all Goods immediately upon delivery. Any claim relating to damaged Goods, shortages, incorrect Goods supplied, or any visible defect apparent on reasonable inspection must be notified to us in writing within three (3) Working Days of delivery. Failure to notify us within this period constitutes acceptance of the Goods, and the Customer is deemed to have waived any right to reject the Goods or make a claim regarding such issues.

We may request supporting evidence, including photographs, packaging information and delivery documentation, to investigate any claim. No Goods may be returned without our prior written authorisation.

11. Returns Policy

Rex Wholesale maintains a separate Returns & Exchange Policy setting out the circumstances in which returns may be accepted. That policy forms part of the contractual relationship between Rex Wholesale and the Customer and should be read alongside these Terms. Nothing in these Terms creates any right of return beyond those expressly stated in the applicable Returns & Exchange Policy.

12. Retention of Title

Notwithstanding delivery and the passing of risk, legal ownership and title to the Goods remains with Rex Wholesale until full payment has been received in cleared funds. Until title passes, the Customer holds the Goods as bailee for Rex Wholesale, must store them separately and keep them identifiable as our property, and must not remove, alter or obscure any identifying marks, labels or packaging.

Where payment becomes overdue, or we reasonably believe the Customer is insolvent or unable to pay its debts, we may recover possession of the Goods. The Customer irrevocably grants Rex Wholesale and its authorised representatives the right to enter any premises where the Goods are reasonably believed to be located for the purpose of inspecting, identifying or recovering them.

Recovery Costs: the Customer must indemnify Rex Wholesale against all reasonable costs incurred in recovering outstanding amounts or enforcing our rights under these Terms, including legal fees, debt recovery agency charges, tracing agent fees, court fees and enforcement costs.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded. Subject to this, our total liability arising out of or in connection with any Contract will not exceed the total amount paid by the Customer for the specific Goods giving rise to the claim.

To the fullest extent permitted by law, we are not liable for indirect, consequential or special losses, including loss of profit, revenue, anticipated savings, business opportunities, contracts, goodwill, or business interruption. The Customer acknowledges that these limitations are reasonable given the nature of wholesale transactions and the pricing of the Goods supplied.

14. Force Majeure

Rex Wholesale is not liable for any failure or delay in performing its obligations resulting from circumstances beyond its reasonable control, including acts of God, natural disasters, epidemics or pandemics, fire, flood or explosion, war, terrorism, civil unrest or riots, industrial disputes, utility failures, transportation delays, shortages of raw materials, and actions of governmental or regulatory authorities. Where such circumstances continue for an extended period, we may suspend or cancel affected Orders without liability to the Customer.

15. Intellectual Property

All intellectual property rights relating to the Website, including text, images, graphics, logos, product descriptions, designs, software and other content, are owned by or licensed to Rex Wholesale. The Customer must not reproduce, distribute, modify, transmit, display, publish or otherwise exploit any such material without our prior written consent. Unauthorised use of our intellectual property may result in legal action.

16. Governing Law and Jurisdiction

These Terms and any Contract formed between Rex Wholesale and the Customer are governed by and construed in accordance with the laws of England and Wales. The parties irrevocably agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute, claim or matter arising out of or in connection with these Terms or any Contract between the parties.

17. Amendments to These Terms

We reserve the right to amend, modify or update these Terms at any time. Amendments become effective immediately upon publication on the Website unless otherwise stated. Customers are responsible for reviewing these Terms periodically. The Terms in force at the time an Order is placed apply to that Order.

18. Entire Agreement

These Terms, together with any applicable policies expressly incorporated by reference, constitute the entire agreement between Rex Wholesale and the Customer in relation to the sale of Goods. No statement, representation, warranty or undertaking not expressly set out in these Terms is binding on Rex Wholesale. If any provision is found unlawful, invalid or unenforceable, that provision is deemed severed and the remaining provisions remain in full force and effect.

Termination: Rex Wholesale may suspend performance of its obligations or terminate any Contract with immediate effect by written notice where the Customer commits a material breach, provides false or misleading information, is reasonably suspected of fraudulent or unlawful activity, becomes insolvent or unable to pay its debts, or engages in conduct that may damage our reputation or commercial interests. Termination does not affect rights, remedies, obligations or liabilities accrued prior to termination.

Assignment: the Customer may not assign, transfer, subcontract, charge or delegate any of its rights or obligations under these Terms without our prior written consent. Rex Wholesale may assign or transfer any of its rights and obligations at any time without the Customer's consent. Any attempted assignment by the Customer in breach of this clause is null and void.

No Waiver: no failure or delay by Rex Wholesale in exercising any right, remedy, power or privilege under these Terms operates as a waiver of that right. Any waiver is only effective if made expressly in writing and signed by an authorised representative of Rex Wholesale, and a waiver of any breach does not constitute a waiver of any subsequent or continuing breach.