Returns, Refund & Exchange Policy

1. Business Customers Only

This Returns & Exchange Policy applies to all purchases made through Rex Wholesale, the trading name of Veeha Ltd (Company Number 11880826). As we supply Goods strictly on a business-to-business (B2B) basis, this Policy forms part of our Terms and Conditions and applies to all Customers purchasing through our Website. Consumer cancellation rights, including those under the Consumer Contracts Regulations 2013, do not apply to purchases made through Rex Wholesale.

2. Inspection of Goods

Customers must inspect all Goods immediately upon delivery. Any claims relating to damaged Goods, shortages, incorrect Goods supplied, or Goods received in a visibly defective condition must be reported to us within three (3) Working Days from the date of delivery. Claims submitted after this period may be rejected, and failure to notify us within this timeframe constitutes acceptance of the Goods.

3. Return Authorisation Requirement

No Goods may be returned to us without prior written authorisation. Customers must contact Rex Wholesale and obtain a Return Authorisation before sending any Goods back. Any unauthorised returns may be refused and returned to the Customer at the Customer's expense. The issue of a Return Authorisation does not automatically guarantee that a refund, replacement or exchange will be approved.

Return Authorisation Validity Period: any Return Authorisation we issue remains valid for seven (7) calendar days from the date of issue, and the Customer must ensure the authorised Goods are dispatched and received by us within this period, unless otherwise agreed in writing. Where Goods are not returned within the authorised period, the Return Authorisation automatically expires and becomes void without further notice. In such circumstances, we may refuse acceptance of the returned Goods, reject any associated claim for refund, replacement or exchange, and/or require the Customer to submit a new return request at our sole discretion. The issue of a Return Authorisation is not an admission of liability and does not guarantee that the return will ultimately qualify for a refund, replacement or exchange.

4. Non-Returnable Circumstances

We do not accept returns, refunds or exchanges for change of mind, the Customer no longer requiring the Goods, over-ordering, incorrect products selected during the ordering process, failure to verify product suitability before ordering, delays in resale by the Customer, or fluctuations in market demand or pricing. Where we have supplied the Goods exactly as ordered, we bear no responsibility for any ordering errors made by the Customer.

5. Eligible Returns

Subject to compliance with this Policy, we may consider returns only where incorrect Goods have been supplied by us, Goods have been damaged in transit, or Goods contain defects present at the time of delivery. We reserve the right to investigate all claims before determining the appropriate resolution.

6. Evidence Requirements

To assess a claim, we may require the order number, a detailed description of the issue, photographs of the Goods and packaging, delivery documentation, and any other information we reasonably request. Failure to provide sufficient evidence may result in the claim being rejected.

7. Conditions of Approved Returns

Where a return is authorised, the Goods must be returned in their original packaging, unused and in substantially the same condition as supplied, with all accessories, manuals, labels and components originally included, and appropriately packaged for safe transit. We reserve the right to refuse any return where the Goods have been altered, damaged, used, inadequately repackaged, or rendered unsuitable for resale.

8. Return Shipping

Where a return arises due to an error by Rex Wholesale or because Goods were damaged in transit, we may arrange collection or reimburse reasonable return shipping costs at our discretion. In all other circumstances, the Customer is responsible for all costs of returning the Goods, and original delivery charges are non-refundable unless otherwise required by law.

9. Refunds

Where a refund is approved, it will be processed using the original payment method used to place the Order. Refunds apply only to the affected Goods and do not include any indirect losses or consequential expenses incurred by the Customer. We reserve the right to withhold any refund until the returned Goods have been received, inspected and approved.

10. Exchanges

Exchanges may be offered solely at our discretion. Any approved exchange is limited to replacing the affected Goods with identical products or, where unavailable, products of equivalent value. Nothing in this Policy obliges Rex Wholesale to provide an exchange.

11. Non-Returnable Goods

Unless faulty or incorrectly supplied, we do not accept returns of clearance or sale items, special-order or bespoke products, Goods no longer in their original packaging, Goods not in resaleable condition, Goods showing signs of use, tampering or alteration, or products specifically identified as non-returnable at the time of sale.

12. Limitation of Liability

Nothing in this Policy excludes or limits any liability that cannot lawfully be excluded. Subject to this, our liability in relation to any approved return, refund or exchange will not exceed the purchase price paid for the affected Goods. We are not liable for loss of profits, business opportunities, goodwill, anticipated savings, or any indirect or consequential losses arising from the purchase, use, resale or return of the Goods.

13. Policy Amendments

We reserve the right to amend, modify or update this Returns & Exchange Policy at any time. The version in force when an Order is placed applies to that Order.

14. Order Confirmation and Acceptance

By placing an Order, you confirm that you are purchasing on behalf of a business and acknowledge that you have read, understood and agree to be bound by Rex Wholesale's Terms & Conditions and this Returns & Exchange Policy. You further acknowledge that Rex Wholesale supplies Goods strictly on a B2B basis, that consumer cancellation rights do not apply, that all Orders are subject to acceptance and a Contract is only formed upon dispatch of the Goods, and that you have reviewed the applicable policies before placing your Order.

• I confirm that I am purchasing on behalf of a business.
• I have read and agree to the Terms & Conditions.
• I have read and agree to the Returns & Exchange Policy.

15. Contact Us

If you need a Return Authorisation or have any questions about this policy, please contact us at:

• Email: rexwholesaleltd@gmail.com
• Rex Wholesale, trading name of Veeha Ltd, Company Number 11880826
• 35 Kingshill Avenue, Harrow, England, HA3 8JT